Our customers’ hopes and plans come in all shapes and sizes - from that life time trip to Bali, the forever home, the new kitchen, or simply giving the family a helping hand when they need it most.
For over 200 years we’ve been at the heart of our customers’ financial lives and continually we evolve to meet changing needs and expectations. Feedback tells us that customers are delighted with our completely refurbished branches where they can nip in and use the self-service facilities, or spend time discussing their options with a member of staff or even attend a networking event. Our Mobile App was also recently shortlisted by Moneywise for a ‘Best Banking App’ award which further evidences how we’re making the everyday easier – in branch and on digital. You’ll see more of how we’re backing our customers in our customer update below.