If your existing bank* is not a participant of the Current Account Switch Service (CASS), then you have the option to Switch Manually with no cost by giving us your Old / New Account details so we can contact your existing bank*
(Note - The Current Account Switch Service Guarantee does not apply to the manual process. If you’re not sure whether your current bank or building society is part of CASS, ask us when you start your switch)
If you are switching your current account into First Trust Bank, simply call into any of our branches to initiate the request. We will request you to confirm that your direct debit and standing order details are correct, once these are provided by you or your Old Bank*.
If any direct debits and standing orders originate from a third party (e.g. your employer), then you will need to complete an authority form which we will then use to contact the credit/debit originator on your behalf. We will request your Old Bank* to transfer any credit balance to your new current account with First Trust Bank, and on your request ask them to close your old account. The process will take approximately 12 working days.
(Note – this timeframe excludes any time taken for a response from your Old Bank* or you).
If you are switching out of First Trust Bank into another UK based financial institution, we will send them a list of your Direct Debits, Direct Credits, Standing Orders and Bill payments within 5 working days. We will transfer any credit balance and close the account on the switch date as requested from your New Bank*.
How to make a complaint
If you are unhappy with any aspect of this service, please visitwww.firsttrustbank.co.uk/help-and-guidance/customer-complaints-homepage
* includes building societies or any payment service provider