Customer Complaints

We want to listen to you, our customer. By putting you first, we aim to improve your experience of our service.

Making a complaint

We welcome your comments or complaints to ensure we are meeting your expectations. If things go wrong, we want to know.

Payment protection insurance (PPI) information

Find out more information about how we handle complaints about Payment Protection Insurance.

Complaint reporting statistics

View the most recent complaints data for AIB Group (UK) p.l.c.