AIB Group (UK) p.l.c. trading as First Trust Bank in Northern Ireland, Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct in Great Britain, is committed to openness and transparency in our communications with customers and to meeting the standards of our industry regulator, the Financial Conduct Authority (FCA).
That's why, in accordance with the FCA requirements, we publish complaints data every six months. The Financial Ombudsman Service (FOS) also publishes complaints data from other financial businesses. The figures will help people to see how individual financial businesses handled their customer complaints.
You can visit the FOS complaints data by clicking here.
Firm name: AIB Group (UK) p.l.c.
Other firms included in this return (if any): None
Period covered in this return: 1 January 2019 – 30 June 2019
Brands/ trading names covered: First Trust Bank, Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct.