If you think you have been mis-sold Payment Protection Insurance through First Trust Bank, for example with a mortgage, loan, overdraft, asset finance (hire purchase) agreement or credit card you can make a complaint directly to us.
On 2 March 2017 the Financial Conduct Authority (FCA) published their final rules and guidance for PPI complaints which looks at two important issues.
Firstly, a deadline of 29 August 2019 has been set for making a PPI mis-selling complaint – you will not be able to complain after this date.
Secondly, undisclosed high commission which relates to the bank earning more than 50% commission from your PPI policy.
Previously rejected complaints
The bank has written to customers who had a previous rejected complaint that fell within the new FCA rules relating to the undisclosed high commission. If you feel that you have been affected and have not received a letter please contact us on 0345 4507935.