PPI commission complaints
In August 2017 the FCA introduced new rules that mean customers can complain that the Bank earned a high level of commission from the sale of the PPI but didn’t make this clear when it was sold. This is commonly known as the Plevin issue.
If you’ve already complained about PPI and had a refund of some or all of the money you’ve paid for PPI, your complaint about commission we earned will not be considered. This is because there is no remaining loss that you need to be compensated for, and you don’t need to complain again.
First Trust Bank has written to customers who had a previously rejected complaint that fell within the new FCA rules, however if you feel that you have been affected by this ruling and have not received a letter please call our dedicated team on 0345 450 7935*.