Making a complaint
If you have already made a complaint:
We are working hard to resolve your complaint as quickly as possible. You do not need to do anything further once you have contacted us to make your complaint and received our acknowledgement letter. We will be in touch with you directly with an update about your case as it progresses and wish to thank you for your patience in this matter.
If you wish to make a complaint about your PPI, you can do so speaking to staff at your local branch, calling us on 0345 4507 935† or alternatively writing to us at:
Customer Care Department
First Trust Bank
92 Ann Street