If you think you have been mis-sold Payment Protection Insurance through First Trust Bank, for example with a mortgage, loan, overdraft, asset finance (hire purchase) agreement or credit card you can make a complaint directly to us.
On 2 March 2017 the Financial Conduct Authority (FCA) published their final rules and guidance for PPI complaints which looks at two important issues.
Firstly, a deadline of 29 August 2019 has been set for making a PPI mis-selling complaint – you will not be able to complain after this date.
Secondly, undisclosed high commission which relates to the bank earning more than 50% commission from your PPI policy.
Previously rejected complaints
The bank will be reviewing previously rejected complaints that fall within the new FCA rules relating to the undisclosed high commission and we will send you a letter no later than the 29 November 2017. This letter will advise what steps you need to take.