There are a number of reasons which may explain why you have not received an Alert:
- Network problems
- Out of coverage
- Phone turned off
- No space to receive any new messages
- Phone number no longer active
- You have not provided a valid mobile number
- You have opted out of Alerts
Another reason is that your account may not have been in a status that would trigger an Alert.
Althrough we try to ensure that all Alerts are sent to you when applicable, we can't guarantee this every time. You shouldn't rely on this service alone to give you the most accurate information.
If you believe that you should have received an Alert, please call us or visit your local branch.