Your PIN will be sent in a sealed document, which you should open immediately and destroy as soon as you have memorised the number. You may also change it at any AIB Group cash machine. You must never tell anyone your PIN.
You should sign your card as soon as you receive it. You should take reasonable steps to keep your card safe and your PIN and other security information secret at all times. You should tell us immediately if you change your name or address. The card remains our property at all times.
You must not let anybody else use your card, PIN or other security information.
You must not tell anyone your card number, except when carrying out a transaction or to report it lost, stolen or likely to be misused. If you wish you may register your card and its number, but not your PIN, with a recognised card protection service organisation.
For customers who through disability or medical condition have difficulty using PINs we offer a Chip and Signature credit card. Please contact your local branch for further details.