You can check the status of your online application via Online Banking. Select ‘My applications’ from the ‘Apply’ drop down menu. Depending on the stage of your application the status column will detail either ‘Being Assessed’ if the application is ongoing, or ‘Decision Available’. Select ‘open’. If your application has been declined your will receive notification in the post detailing the reason.
On approval the paperwork is posted to your home address. When you receive the paperwork you must sign the bank copy of the application and return it to us in the envelope provided. Once we receive your signed application we will drawdown your funds and they will be available in your account, usually within two working days.
If you have not received your paperwork, please call our Customer Service team on 0800 38 22 65†. Once they have completed some standard security questions with you, they will be happy to help. Alternatively, you can call into your local First Trust Bank branch and a member of staff will assist you.
† Lines open: 9am to 5pm Monday - Friday (except on bank holidays). Calls may be recorded. Call charges may vary - refer to your service provider.