Transfer Money FAQs

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How do I transfer money?

You can transfer money between your own accounts or to a UK bank or building society account by selecting ‘Between My Accounts’ or ‘To Another UK Account’. When you make a one-off transfer to new account details you are offered the choice to save these as a ‘Payee’ for the future.

 

Before you select ’Confirm’ to complete your transfer, make sure the details you have entered are correct. Once confirmed, the funds will go out of your First Trust Bank account immediately.

 

  • If you are transferring money to a First Trust Bank account, the funds will go into that account immediately. 
  • If you are transferring to another UK bank or building society account, the funds will normally be received within two hours, but no later than the next banking day.

  • How do I transfer money to another UK Account?

    To make a payment ‘To Another UK Account’, please follow the instructions below:

     

    • Log in to Online Banking
    • Select 'Pay & Transfer' from the top of the screen
    • Select ‘To Another UK Account' and follow the on screen instructions to complete the payment
    • You will need the sort code and account number of the person you wish to pay

     

    Please note: to make a payment for the first time you will need your card reader to hand.

     

    You can also view our demo video 'How to transfer money to another UK account and add a new payee for card reader users

  • Is there a charge to transfer money to another UK account?

    There is no charge for transferring money to another UK bank account via Online Banking. 

     

    You will need a card reader to complete this process.  To order a card reader select 'Services & Settings' then select 'Card Reader'.  You can order a new card reader and it will be posted to your home address.  There is no charge for your first card reader.

     

    We have created a demo video which may be of assistance, 'How to transfer money to another UK account and add a new payee, for card reader users'  

  • I completed a transfer on Saturday it has debited my account, but it has not reached the other account yet, why is this?

    Any transfers will debit your account immediately and will normally be received within two hours, but no later than the next banking day.

  • I sent a payment, how can I see where it was sent to?

    To check your payments choose ‘Payment History’ from the ‘Pay & Transfer’ drop down menu. This will give you a list of all transfers and bill payments you have made through Online Services. Select the ‘Details’ option to view more information on the payment including the sort code and account number the payment was sent to and the status of the payment. The receiver name field is the name you have chosen to save the payee. Select ‘Payees’ from the ‘Pay & Transfer’ drop down menu and you will see a full list of your payees.

     

    For further assistance, please call our Phoneline Banking Service on 0345 793 0000, log in and choose option 0 to speak to a Customer Service Adviser. Our advisers are available between 8am and 12am (Midnight), 7 days a week.

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