This is First Trust Bank's Voice of the Customer programme
We believe that listening to what you have to say is the best way to improve what we do for you.
Listening to and learning from you, our customers, is the focus of the First Trust Bank's Voice of the Customer programme. In order to enhance your banking experience with us we want to hear what you have to say, this will help us improve the products and services we offer to you – in your everyday banking needs or the big moments in your life.
Our Voice of the Customer programme brings your voice into the boardroom.
How we find out what you think
We are always interested in hearing feedback on your experience of banking with First Trust Bank. We have asked Medallia, an international, independent research agency to collect your feedback on our behalf, in order to allow you to be as honest in your views as possible.
These customer surveys are collected through e-mail or by telephone through Capita Customer Solutions, a call centre provider based in Cork. We know you care about how your information is stored and used and can assure you that we will do so securely with care and respect.
Don't worry, you will never be asked to share any financial or sensitive information when completing these surveys.
We really appreciate your feedback and will use it to influence changes that matter most to you, our customer.