Making a complaint
If you have a complaint, please fill in the form below providing us with as much information as possible. We will issue your acknowledgement of complaint within 7 calendar days.
For further information on our complaint handling procedures please click here.
You should only use this form if you want to make a complaint. If you just have a query or need an issue resolved, you can contact us in a number of ways.
Please Note:
For security, we strongly advise that you do not send account information by email or include it within this form. We may on occasion send you emails but we will never ask customers to enter their Online Banking login details, card reader codes or personal information. If you have received an email that appears to be from us, but you believe it to be fraudulent, please contact us.
Before proceeding please take time to read our Site Legal Notice, Privacy and Cookie Statements. By proceeding further you are deemed to have read and accepted these when using our website.
AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.