Forgotten your Online Services login details?


You can get a reminder of your Registration Number online

Please complete the steps below in order to receive a reminder of your Registration Number online. Alternatively you can call Phoneline Banking on 0345 793 0000, press hash (#) and one of our Customer Service Advisers will be happy to help you.


Forgotten your Personal Access Code (PAC)?

If you have forgotten your Personal Access Code (PAC), you will need to talk to one of our Customer Service Advisers by calling 0345 793 0000 and pressing hash (#).


Our advisers are available between 8am and 12am (Midnight), 7 days a week.


Personal Details


Please enter the 7 digit card number shown at the bottom of the front of your card.


Please enter your name as it appears on your Debit Card. This should include spaces and title (eg. MR/MRS) if this is also shown on the card.


Please enter your mobile phone number without spaces. For international numbers please include your country code. A six digit activation code will be sent to this number and you will require this code in order to reset your Registration Number or PAC.

Security Check

As part of this online process we will send you an activation code by SMS (text message) which you will be required to enter online. NEVER share this code, not even with Bank staff.