Forgotten your Online Services login details?

Please enter the information below in order to receive a reminder of your Registration Number and/or select a new Personal Access Code (PAC).


As part of this process we will send you an activation code by SMS (text message) which you will be required to enter online. Do not share this activation code with anyone.


Please note: all of the information you enter must match what we hold on our records. If any of the information does not match you will need to call us on 0345 793 0000 (+44 345 793 0000 from abroad) in order to receive your Registration and/or select a new PAC.


Call charges may vary please refer to your service provider.


Personal Details


Please enter the 7 digit card number shown at the bottom of the front of your card.


Please enter your name as it appears on your Debit Card. This should include spaces and title (eg. MR/MRS) if this is also shown on the card.


Please enter your mobile phone number without spaces. For international numbers please include your country code. A six digit activation code will be sent to this number and you will require this code in order to reset your Registration Number or PAC.

Security Check