You have arrived at this page as you have requested help through our Twitter account @FirstTrustBank. Please fill in the form below and we will look into your query. Our aim is to get back to you within one banking day.
If you want to discuss any of your account information or need us to carry out any instructions on your account, please phone us instead and we will be able to help you. For account and product enquiries, call us on 0345 6005 925† (Monday to Friday from 9am to 5pm) For Online Banking support, call us on 028 9034 6034 (Monday to Friday from 8.30am to 5pm).
† Calls may be recorded. Call charges may vary - refer to your service provider.
- For security, we strongly advise that you do not send account information by email or within this form.
- Remember we will never ask customers to enter their Online Banking log in details or card reader/code card numbers by email or by a link in an email.
- If you have received an email that appears to be from us, but you believe it to be fraudulent, please forward the email to firstname.lastname@example.org
The information you supply through this form will be held and used by us solely for the purpose of responding to your request. For more information about how we collect personal information about you, how we use it and how you can interact with us about it, visit firsttrustbank.co.uk/data-protection.