Changes to our terms and conditions


We’re updating our terms and conditions from 13 January 2018

Why are we doing this?

Over the coming months, we are making some changes to our products and services terms and conditions to reflect new banking regulations which we believe will further improve the service you get from us. 


You will have received a letter which details the changes to the products and services you hold with us. To view copies of these new Terms and Conditions, please click here. Please take some time to read what will change and how it will impact you.


You can also find out more information on the 'Key changes' and 'Summary of Changes and New Terms and Conditions' in these sections below. If you have any questions when you’ve read these, please contact us on 0345 6005 925+ and we will be happy to help.


If you are an Allied Irish Bank (GB) customer, visit to see the changes that impact you.


+Lines are open from 9.00am – 5.00pm Monday-Friday. Calls may be recorded. Call charges may vary, please refer to your service provider.

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    Key changes

    One of the key changes is the introduction of new types of online services known as ‘Third Party Services’ provided by third party providers sometimes referred to as TPPs. This means that, if you are registered for Online Banking or iBusiness Banking, you will be able to give permission to authorised third party providers to access your account information and to make payments on your behalf. Your banking information is valuable so it’s important you make sure any third party provider is authorised and you understand what information you are sharing and how it will be used. We will add a layer of protection as we will confirm with you that you have given the third party provider permission before information is shared or a payment is made.


    Other changes include:


    • Your account statement will now be issued monthly by post or, if you have registered for eStatements, we will text you when your eStatement is available.
    • If payments are made into your account by mistake, we will co-operate and share your information with other banks to help resolve the mistake.
    • If there is a transaction that you have not authorised and we refund you with the amount of the transaction, we have reduced the maximum amount that you may be liable for from £50 to £35. We will deduct this amount from any refund you may be entitled to.

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What action do I need to take?

New terms and conditions for the products and services impacted are provided below. All these terms and conditions are effective from the 13 January 2018.


If you don’t accept the changes, you can close your account before the changes come into effect. If you are happy with the changes you don’t need to do anything.

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Summary of Changes and New Terms and Conditions (effective 13 January 2018)

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