Important Announcement -

Our Reshaping and Investment Programme


We have unveiled a reshaping and investment programme to meet changing customer needs and ensure a sustainable future for our customers.


The way in which people use and interact with banks is changing rapidly. Since 2010, we have seen the number of customers using our bank branches decline by almost 40% coupled with a 117% increase in our mobile transactions over the past two years.

As a result of these changes, we’ve undertaken an 18-month strategic review to look at ways in which we can best meet the needs of today’s customer while maintaining a successful and sustainable business.

We have committed to a £10m investment plan to reshape for the future but we have also taken the difficult decision close 15 branches (see below) on a phased basis during summer 2017.

You can read our full announcement.


The following branch impact assessments give more detail on how we reached these decisions and where impacted customers of each branch can continue to access their banking services. We’ll be fully engaged, on the ground, to support our customers and minimise any impact. We’ve written to affected customers to advise that we have transferred their account/s to an alternative branch for administration purposes, however, our customers can of course avail of the products and services in any of our branches.




A summary of our plans is available here.


If you have any specific questions, please call our dedicated Customer Helpline 0345 600 3749+ or talk to any member of your local branch team.

+ Call charges may vary, please refer to your service provider.