How Do We Protect You  

 

To ensure you can access your accounts with the utmost confidence, First Trust Bank / Allied Irish Bank (GB) use the highest levels of industry standard security:  

 

Secure log in – Our Online and Mobile Banking services employ a secure login process. Remember, it is important that you never disclose your personal login information to a third party.
 

Before entering any secure information on the page presented to you, always make sure that the website belongs to us.
 

The Online and Mobile Banking website addresses are:

 

When logging in:

  1. Check our security certificate to confirm you are linking to AIB, First Trust Bank or Allied Irish Bank (GB).

  2. Once you are satisfied that you are connected to the correct website, enter your 8 digit Registration Number.

  3. You will then be asked to enter 3 random digits from your Personal Access Code (PAC) and a third piece of personal information.

 

Encrypted Website

To ensure you can access your accounts over the Internet with the utmost confidence, we use the highest levels of industry standard security. As part of this security we use 128-bit Secure Socket Layer (SSL) encryption to protect your information.

 

Auto Time-Out

This feature aims to protect you against unauthorised access.
 

Online Banking will automatically log you out after 7 minutes of inactivity. However 60 seconds before you are timed out due to inactivity, you will see a prompt and will have the option to remain logged in.
 

Mobile Banking will automatically log you out after 4 minutes of inactivity.
 

You must be actively browsing to stay connected (i.e. switching between accounts).
 

Please note: Scrolling through statements does not count as active browsing. Active browsing is when you are clicking on links within the website, i.e. selecting a different tab on the left of the screen or switching between accounts.
 

Time and Date Stamp

Each time you log in to Online Banking we will display the details of your last log in. This is an additional security measure that we have taken to ensure that you can see if someone has fraudulently accessed your accounts online.

The details shown are the day, date and time on which you last accessed the service. It is important that you check your last log in every time you log in to Online Banking. It will be displayed in the top navigation bar. If you are suspicious of the last log in shown and do not recall logging into Online Banking on that date, please contact our Customer Service Advisers for assistance.

 

Card Reader and Code Card

The Card Reader and Code Card offer extended security which enables us to offer customers an extensive range of services through Online Banking. For more information, please click here.

Text Alerts for First Trust Bank Credit and Debit Cards

We may text you if we see suspicious activity on your credit or debit card.

 

The text will come from +447537414900. This is a number for texting only and it won’t answer if you ring it. We will identify ourselves straight away as ‘First Trust Bank’ and will not ask you for any personal information, account numbers or PIN numbers. You may be asked to confirm whether or not you made a transaction with a ‘Y’ or ‘N’ reply. If you are not happy to answer the text, contact us on the number on the back of your card. If you do not have a mobile phone or your phone does not receive text messages, we will try to call you. If we are unable to make contact with you we will send you a letter asking that you contact us.

 

For more information, click here.