Bank at your leisure over the phone, 365 days a year.

First Trust Bank Phoneline Banking gives you a secure and confidential banking service that fits your schedule. This service is an automated self-service facility and all calls are charged at standard operator rates.

 

The service is available to personal customers (aged 12 and over), personal business customers and partnerships. Once registered for Phoneline Banking, you can also use our Online and Mobile Banking services.

 

Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.

--------------------Start of Accordion Container---------------------------

Click on edit button to enter Accordion Header

Features and benefits

  • --------------------Start of Accordion---------------------------

    Easy to use service that is safe, secure and convenient

    First Trust Bank Phoneline Banking is an easy, simple and convenient way to manage your finances. 

     

    Upon registration, you will be issued with two sets of secure numbers, an eight digit registration number and a five digit Personal Access Code (PAC).  You can change your PAC to make it easier to remember.  

     

    Once the service is activated, you can use Phoneline Banking by using these secure numbers.

     

    To use our Phoneline Banking, call 0345 793 0000 or +44 345 793 0000.

     

     Lines open: 7am to 3am UK time, 7 days a week. Call charges may vary - refer to your service provider.

     

     

    Secure

    Login

    Our Phoneline Banking employs a secure login process.

    You will be asked to input your registration number, three random digits of your PAC to confirm your identity before you will be allowed to hear account information and complete simple transactions.

     

     

     

     

    We understand how important the security and confidentiality of your information is to you.  Your security is our highest priority. For added piece of mind visit our Security Centre on www.firsttrustbank.co.uk/securitycentre which provides tips on how to stay safe online.

     

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Hear your account balances and transactions

    With our service you can keep on top of your finances by:

     

    • Hearing your account balance and available funds balance.  This will include your overdraft (if you have arranged one)
    • Hearing your latest transactions five at a time, up to a maximum of 88 transactions.
    • Hearing any pending Visa debit card transactions (those which you have made but have not yet been taken from your account) five at a time up to a maximum of 40.
    • Confirming whether a cheque you have written has been presented

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Transfer money or pay bills within the UK

    Make payments and move money at a time and place that suits you. You can:
     
    • Transfer money between your own accounts or any existing nominated accounts.
    • Pay bills to 40 companies (see Important Information for a full list of companies). You can even select a payment date up to 28 days in advance.
     
    If you plan to transfer money to an existing nominated account or pay a credit card, store card or finance bill, you will be required to enter one digit from your PAC.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Hear the PIN for your personal Visa debit card

    You will be able to hear the PINs for up to 9 personal Visa debit cards on your Online Banking profile.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Order a statement

    You can order a statement for your Current, Select and Masterplan accounts.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Change your Personal Access Code (PAC)

    You can change your PAC at any time.  If you think that another person knows your PAC, you must change it immediately.

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Speak to a Customer Service Adviser

    Simply call Phoneline Banking on 0345 793 0000† log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week.

     

    Call charges may vary – refer to your service provider

    --------------------End of Accordion---------------------------

-------------------End of Accordion Container---------------------------

How to register

To get started has never been easier.  You can register now and start to use the service within a few minutes.

 

Simply call Phoneline Banking on 0345 793 0000, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week and will register you and activate the service for you while you are on the phone.

 

They will also talk you through how to use the service.

 

Alternatively, you can download and complete the paper application and post this to your local branch.  Once your form has been received and validated, your registration details we be sent to you.

 

Call charges may vary – refer to your service provider 

--------------------Start of Accordion Container---------------------------

Click on edit button to enter Accordion Header

Summary box

  • --------------------Start of Accordion---------------------------

    Key services available through Phonline Banking

    The below table compares the services available on Phoneline Banking against our other Online Services and Ways to Bank.

      Phoneline Banking Mobile Banking Online Banking
    Check your account balance
    yes
    yes
    yes
    Check and search your recent transactions 
    yes
    yes
    yes
    Check your pending transactions
    yes
    yes
    yes
    Transfer money between your own accounts and any UK clearing bank

    yes

    if already set up

    yes

    if already set up

    yes
    Pay your bills and Credit Cards

    yes

    if already set up

    yes

    if already set up

    yes
    Apply for a Fixed Rate Personal Loan    

    yes

    Apply for a personal Overdraft     
    yes
    Open a new savings account    
    yes
    Set up regular payments    
    yes
    View, amend or cancel your regular payments  
    yes
    yes
    View or cancel direct debits    
    yes
    Cheque search
    yes
     
    yes
    Stop paper statements    
    yes
    View or print eStatements  
    yes
    yes
    Order a statement
    yes
     
    yes
    Manage your Credit Card    
    yes
    Manage your Visa debit card    
    yes
    Manage your Fixed Rate Saver account     
    yes
    Manage your Regular Saver account    
    yes
    Update 'My Details'    
    yes
    Hear the PIN for your personal Visa debit card
    yes
       
    Send a Secure Message    
    yes
    List of useful contacts   
    yes
    yes
    Access to banking services 365 days a year, day & night
    yes
    yes
    yes

    --------------------End of Accordion---------------------------

-------------------End of Accordion Container---------------------------

--------------------Start of Accordion Container---------------------------

Click on edit button to enter Accordion Header

Important information

  • --------------------Start of Accordion---------------------------

    Self-service menu codes and account types available on Phoneline Banking

    Self service menu codes

    Below are the self service codes you enter on your telephone keypad to use the Phoneline Banking service.

     

    Phoneline Banking self-service codes
    1

    Additional account balances, transaction information or cheque search

    2 Pay a bill or transfer money
    3 PIN retrieval, statement order or change your personal access code
    0 To speak to a customer service adviser
    9 Exit Phoneline Banking
    * Return to the main menu

    Account types

    Below are the account types available on Phoneline Banking and the codes you enter on your telephone keypad to access these accounts.

     

    Account codes
    1

    Current accounts

    2 Select accounts
    4 Masterplan account
    5 First Trust Bank Visa accounts
    6 First Trust Bank MasterCard accounts 
    9 Registered accounts

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Bills you can pay through Phoneline Banking

    Below are the companies available to pay on Phoneline Banking and the codes you enter on your telephone keypad to pay these.

     

    Code Bill type Biller name
    1 Electricity Power NI
    2 Telecoms BT, O2, Orange, T-Mobile, Virgin Media 
    4 Cable and TV TV Licence
    5 Visa First Trust Bank Visa, Bank of Ireland Visa, Barclaycard Visa, Capital One Visa,  Egg Visa, MBNA Visa, MINT Gold Visa, MINT Classic Visa, Danske Bank Visa, RBS Classic Visa, RBS Gold Visa, RBS Platinum Visa, Sainsbury's Visa, Tesco Platinum Visa, Tesco Classic Visa
    6 MasterCard First Trust Bank MasterCard, Bank of Ireland MasterCard, Barclaycard MasterCard, Capital One MasterCard, Marks and Spencers MasterCard, MBNA MasterCard, Danske Bank MasterCard, MINT Classic MasterCard, MINT Classic MasterCard, RBS Gold MasterCard, Tesco MasterCard
    7 Storecards and mail order Debenhams, Dorothy Perkins, Great Universal, Kays, Marks and Spencers, New Look, Next Directory, Next Gold Card,
    9 Miscellaneous Land and Property Services (Rates), University of Ulster

    --------------------End of Accordion---------------------------

  • --------------------Start of Accordion---------------------------

    Important information for joint account holders and personal business partnerships

    Customers who hold joint accounts should be aware that all account holders are jointly and severally liable for all transactions carried out on their accounts through Online Services.  

     

    If your joint account was set up that any one of you can sign solely to complete transactions, then full access will be granted and you will be able to complete value transactions on this account through Online Services.

     

    If your joint account was set up that all or more than one of you must sign or give authority to complete transactions, you will only be allowed to use Online Services for transactions which do not involve any value, for example checking your balance. You will not be able to carry out transactions such as transferring money or paying bills.

    --------------------End of Accordion---------------------------

-------------------End of Accordion Container---------------------------

Talk to us

Simply call Phoneline Banking on 0345 793 0000log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week.

 

 

Call charges may vary – refer to your service provider

Help and guidance

 

Online Services daily payment cut-off times

See the daily cut-off times that apply to payments completed using Online Services.

 

Online Services daily transaction limits

See the daily transaction limits that apply to transactions completed using Online Services.

 

Forgot your Online Service login details

You can get back online in minutes

 

Security Centre

Find details of specific current security threats to our Online and Mobile Banking customers and alerts that you should be aware of.

 

Help Centre

For service related queries, please visit our Help Centre.

Related Products/Services

5