7000
Business Start-Up Package
Business Start-Up Package
We’re backing start-ups with a range of initiatives to help you get your business off the ground
Find out more
First Trust Bank will rebrand as AIB
First Trust Bank will rebrand as AIB
There will be no interruption to services for our customers whilst we rebrand
Find out more

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Latest News

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

 

Ranking

1 Santander 65%, 2 Danske Bank 61%, 3 Ulster Bank 51%, 4= Bank of Ireland UK 46%, 4= First Trust Bank 46%

Independent Service Quality Survey Results

Business current accounts

Published August 2019

As part of a regulatory requirement, an independent survey was conducted to ask approximately 600 customers of each of the 5 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs). The results represent the view of customers who took part in the survey.

Information about current account services

The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here, and for personal current accounts here.