Braille, Large print and Audio formats
We can provide your statements in Braille or large print. We can also provide brochures in Braille, large print or on audio.
For further information please ask at any of our branches or contact us on 0345 6005 925† Mon – Fri 9am – 5pm
Customer Care Packs
We have customer care packs in all of our branches which contain items to assist in various ways. These contain:
- Pen grips
- Cheque templates
Please ask our staff if any of these could help you.
Cash Machine (ATM) services
The keypads on our ATMs have a raised dot on the number 5 as well as raised symbols (X, I, O) on the coloured Cancel, Clear and Enter buttons. We also have large, coloured, high clarity screens on our ATMs
Talking Card Reader for Online Banking
The card reader is a small hand held device which works with your First Trust Bank Visa debit card to generate unique security codes when you are completing certain transactions on Online Banking.
If you require a talking card reader which is designed to assist visually impaired customers, simply call Phoneline Banking on 0345 793 0000† log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week.
† Call charges may vary – refer to your service provider