Contact Details

Personal & Business Customers

  • Personal & business account enquiries
    0345 6005 925 *


    (Mon - Fri 9am - 5pm)^
  • Report lost or stolen credit or debit cards
    028 9033 0099 or
    +44 28 9033 0099

    (24 hours)
  • Personal lending enquiries / applications
    0800 38 22 65 *

    (Mon - Fri 9am - 5pm)^
  • Mortgages
    0345 6005 925 *



    (Mon - Fri 9am - 5pm)^
  • Credit card enquiries
    028 9024 1822 or
    +44 28 9024 1822


    (24 hours)
  • Credit card applications
    0800 38 22 65 *


    (Mon - Fri 9am - 5pm)^
  • Customer comments/complaints
    0345 600 5925 *


    (Mon - Fri 9am - 5pm)^
  • Customer Treasury Services
    028 9032 6118 *


    (Mon - Fri 8am - 5pm)^
  • Merchant Sevices
    0345 266 0591 *



    (Mon - Fri 9am - 5.30pm)^
  • Merchant support centre
    0371 200 1437 *

    (Mon - Sat 8am - 11pm)
    (Sun 10am - 4pm)
  • Text Relay service (for hearing impaired customers)
    18001 0345 6005 925 *

    (Mon - Fri 9am - 5pm)^
  • First Trust Bank head office
    92 Ann Street
    Belfast BT1 3HH

    028 9032 5599

Electronic banking customers

  • Online Services customer support
    0345 793 0000 *^

    Log in and choose option zero (0) to speak to a Customer Service Adviser

    Mon-Sun 8:00am - 12:00am (Midnight)
  • iBusiness Banking customer support
    0370 2430 331 *

    (Mon - Fri 8:30am - 5:30pm)^

    ibbuk.customer.support@aib.ie

Call charges may vary - refer to your service provider.

^Except bank holidays

 

 

Media enquiries

Morrow Communications: 028 9039 3837 (Mon - Fri)

Kieran Donnelly: 077 6970 2275 *

Clare Daly: 077 1720 6327 *

AIB Group media queries

 

Security or Fraud

If you are concerned about an email you have received, please forward the full email including the email header to alert@aib.ie