Contact Details

Lost & Stolen Cards

  • Report lost or stolen debit cards
    Freephone 0800 0391 140
    or
    028 9033 0099 / +44 28 9033 0099

    (24 hours)
  • Report lost or stolen credit cards
    Freephone 0800 0391 141
    or
    Or 028 9033 0099
    +44 28 9033 0099

    (24 hours)
  • If travelling outside of the UK and you wish to call Visa or Mastercard to report your card lost or stolen please click on the link below to get local Freephone numbers. (please note mobile charges may still apply)

    Visa
    Mastercard

Personal & Business Customers

  • Personal & business account enquiries
    0345 6005 925 *


    (Mon - Fri 9am - 5pm)^
  • Personal lending enquiries / applications
    0800 38 22 65 *

    (Mon - Fri 9am - 5pm)^
  • Mortgages
    0345 6005 925 *



    (Mon - Fri 9am - 5pm)^
  • Credit card enquiries
    028 9024 1822 or
    +44 28 9024 1822


    (24 hours)
  • Credit card applications
    0800 38 22 65 *


    (Mon - Fri 9am - 5pm)^
  • Customer comments/complaints
    0345 600 5925 *


    (Mon - Fri 9am - 5pm)^
  • Customer Treasury Services
    028 9032 6118 *


    (Mon - Fri 8am - 5pm)^
  • Merchant Sevices
    0345 266 0591 *



    (Mon - Fri 9am - 5.30pm)^
  • Merchant support centre
    0371 200 1437 *

    (Mon - Sat 8am - 11pm)
    (Sun 10am - 4pm)
  • Text Relay service (for hearing impaired customers)
    18001 0345 6005 925 *

    (Mon - Fri 9am - 5pm)^
  • First Trust Bank head office
    92 Ann Street
    Belfast BT1 3HH

    028 9032 5599

Electronic banking customers

  • Online Services customer support
    0345 793 0000 *^

    Log in and choose option zero (0) to speak to a Customer Service Adviser

    Mon-Sun 8:00am - 12:00am (Midnight)
  • iBusiness Banking customer support
    0370 2430 331 *

    (Mon - Fri 8:30am - 5:30pm)^

    ibbuk.customer.support@aib.ie

Call charges may vary - refer to your service provider.

^Except bank holidays

 

 

Media enquiries

Morrow Communications: 028 9039 3837 (Mon - Fri)

Kieran Donnelly: 077 6970 2275 *

Clare Daly: 077 1720 6327 *

AIB Group media queries

 

Security or Fraud

If you are concerned about an email you have received, please forward the full email including the email header to alert@aib.ie