Your Right to Privacy
This statement explains how AIB Group (UK) p.l.c. respects your privacy in relation to interactions with this website and any AIB Group (UK) p.l.c. App. When we talk about Apps we mean an AIB Group (UK) p.l.c. application which can either be downloaded from a software application to a mobile device or is available on a tablet in branch and can be used to access AIB Group (UK) p.l.c. Online Banking and / or any Banking Services.
AIB Group (UK) p.l.c. includes First Trust Bank, AIB (NI), Allied Irish Bank (GB) and Allied Irish Bank (GB) Savings Direct. For more information about our group of companies, please visit www.aibgroup.com
Collection and Use of Information
We collect personal data about you as a user and data relating to your interactions with our channels on-line such as www.firsttrustbank.co.uk. We will always let you know how we intend to use your information before collecting it, so that you can decide whether or not you wish to provide that information.
Any information which is provided by you will be treated with the highest standards of security and confidentiality and in accordance with Data Protection regulations. Please see our Data Protection Notice for more information.
When you browse through our website and use our Apps our web servers collect data which relates to your visit such as:
- What pages you have viewed;
- Certain interactions you have had on those pages;
- The number of times you may have visited a particular page; or
- The amount of time you may have spent on certain pages.
In some cases the data we collect will be anonymous and it will simply tell us what pages have received the most activity and are of particular interest to users in general.
Where you log onto and use Online Banking we will be able to identify what pages you have shown a particular interest in, what pages you have visited multiple times and also what pages you have spent the most amount of time on. We will mostly do this work ourselves however sometimes we will use Google Analytics to assist us. In all cases we will carry this work out in a responsible manner.
This data enables us to provide you with a more efficient and effective service by developing a wider understanding and appreciation of our website users. Where we have identified you specifically we can offer you a more bespoke user experience and assist you with any service issues you may have experienced or may be experiencing.
Our website and Apps may offer chat options which allow you to speak directly with a staff member while you are browsing online. Sometimes these chat options will appear automatically on your screen, they are an optional service and you can decide whether or not you wish to interact with them. This chat service is governed by the terms and conditions of use for firsttrustbank.co.uk which are available on our website and which you should read before using a chat option.
It is important that when you interact with these chat options and other Interactive Areas (discussion forums, bulletin boards, blogs) you do so in a responsible way. Under no circumstances should you provide any bank account details, transactional history or financial information when using these services. When using the chat option our staff will never ask you for your personal banking details – like account number, login details or other security credentials. You may however choose to provide us with certain information, such as your name and contact details, if you would like us to contact you directly. If you do, we will use this information solely to respond to and deal with your comments or queries.
How We Keep Your Information Safe
We know that you care about how your information is used, stored and shared. We appreciate your trust in us to do that. To protect your information we use security measures that comply with the laws of Northern Ireland and meet international standards. This includes computer safeguards and secure files and buildings. If you visit the Security Centre you will be able to read more information on how we protect your privacy and your personal data.
International payments and certain domestic payments are made by AIB Group (UK) p.l.c. via the Belgium based Society for World Interbank Financial Telecommunication("SWIFT"). SWIFT processes these types of payments on behalf of financial institutions worldwide and is currently the only organisation providing such a service. Records of all transactions processed by SWIFT in Belgium are replicated in a backup system ("mirror site") in the US, thereby maintaining a geographically separated back-up infrastructure to ensure that the continued operation of the SWIFT system is in line with international standards and supervisory requirements.
On foot of US legal subpoena(s) served on SWIFT, transaction data held in the US "mirror site" may be disclosed to the US government, its various departments and agencies (including law enforcement), or other national, state or international authorities for the purposes of combating terrorism and other serious crime.
Therefore, any information you provide to AIB Group (UK) p.l.c. in order to effect a SWIFT payment could potentially be disclosed to US authorities, and by instructing AIB Group (UK) p.l.c. to execute a payment, you understand that such disclosure could occur, and agree that we shall have no liability to you in respect of any such disclosure.
Cookies are small text files that are sent to and stored on your computer, smartphone, tablet or other device for accessing the internet, whenever you visit a website or use our on-line apps.
More general information on cookies can be found on aboutcookies.org. This includes information on how to disable cookies
This Site and our Apps may contain hypertext links to associated web sites maintained by AIB and you are warned that when you enter such sites, you will be subject to the terms and conditions of those sites. There may also be links to web sites not maintained by AIB and you are warned that when you enter other websites via such hypertext links, you will not be subject to the terms and conditions of www.firsttrustbank.co.uk and you will not benefit from the protections afforded to you in using our Site. AIB Group (UK) p.l.c. will not be liable in any way for the content, availability or use of such third party websites and you use such links entirely at your own risk.
AIB Group (UK) p.l.c. reserves the right in our sole discretion to amend this privacy statement at any time, and you should regularly check this privacy statement for any amendments.
To view our Social Media Privacy Statement, please click here.