iBusiness Banking (iBB)

iBB News Centre

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    Essential Maintenance July 2017

    Essential Maintenance will be carried out on the iBusiness Banking (iBB) system on the following dates:


    Tuesday 25th July 2017

    Saturday 29th July 2017


    As a result, iBB is expected to be unavailable to all users from:

    20:45 to 22:00 on Tuesday 25th July

    09:00 to 16:00 on Saturday 29th July


    We apologise for any inconvenience caused.


    Should you require further information, please contact the iBB Contact Centre.

    Email: ibbuk.customer.support@aib.ie

    Telephone: 0370 2430 331 or +44 370 2430 331 (Outside UK). Lines are open Monday to Friday 08:30 to 17:30 BST.

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    Phone Scam Warning

    First Trust Bank have been notified of a Phone Scam currently targeting our customers. Reports received to the Bank indicate that:


    • Fraudsters purporting to be from First Trust Bank have been targeting customers asking them to make test payments from their account.   
    • Callers claim that they are calling on behalf of First Trust Bank.
    • Callers claim that they are calling on behalf of First Trust Bank and can fake the caller identification to make it look as if the call is from a legitimate source. 


    First Trust Bank reminds customers to be vigilant and aware of such calls - they are not genuine.


    • First Trust Bank never requests you to make payments from your account to any account.
    • First Trust Bank never requests you to provide your security details. 
    • If you suspect that a call may be fraudulent, or are unsure about the source of a call please hang up and call First Trust Bank.

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    Bulk Payments – Direct Debit Collection References

    When submitting a bulk payment file to collect Direct Debits, please ensure that the collection references used for each transaction within the file are a minimum of six upper case alpha-numeric characters to ensure the file is not rejected by Bacs.


    In addition, the reference used must be the same as that used on the original Direct Debit Instruction to avoid the collection instruction being refused by the account holding Bank.

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    iBB Payments Credit Card

    We wish to remind you that your Business Credit Card is view only on iBB.


    Payments cannot be processed to your Credit Card through iBB.


    You can still see any balances and transactions of your credit card through the Account Information option.


    Please refer to the ‘Messages’ section within your iBB profile for more specific information.

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    Email Fraud Alert

    NEW Fraudulent Screens on iBB


    We are aware of new fraudulent messages that are being used in an attempt to trick customers into making fraudulent payments on iBB. You may be asked to key codes provided by iBB into your Digipass.


    iBB will never ask you to do this.


    Examples of some of the fraudulent messages are:


    The computer you are trying to log onto has not been recognized. Changes in AIB Cookies Policy require you to confirm your identity. You can do this by using your iBusiness Banking (iBB) Digipass, or visit your local branch for assistance. Please accept our apology for any inconvenience it may cause.


    For more information, go to our Common Frauds and Threats page.

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iBB Forms 

For all iBB related forms, please visit the Online Forms section of our Help Centre.

Help Centre

For detailed information on iBB and to find all iBB related forms, visit our Help Centre where you will also find a range of demo videos on iBB.



Security or Fraud

Please note that First Trust Bank NEVER request any log in or personal details via email. If you have received an email asking for your Online Banking / iBusiness Banking details please forward the email you received to alert@aib.ie and then immediately delete the email. DO NOT click on any links in the email.


This email address (alert@aib.ie) is a collection point for notifications of potential ONLINE FRAUD (for example if you receive an email that appears to be from First Trust Bank or AIB, which you believe to be bogus).

For further information regarding security and Online Banking please visit our Security Centre.