iBusiness Banking (iBB)

iBB News Centre

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    Essential Maintenance 2nd - 9th May

    Essential Maintenance will be carried out on the iBusiness Banking (iBB) system on the following dates:

    Tuesday 2nd May 2017
    Thursday 4th May 2017
    Sunday 7th May 2017
    Tuesday 9th May 2017


    As a result, iBB is expected to be unavailable to all users from:


    19:00 – 20:00 on Tuesday 2nd May
    19:00 – 23:30 on Thursday 4th May
    02:45 – 04:30 on Sunday 7th May
    19:00 – 20:00 on Tuesday 9th May


    We apologise for any inconvenience caused.


    Should you require further information, please contact the iBB Contact Centre.


    Email: ibbuk.customer.support@aib.ie
    Telephone: 0370 2430 331 or +44 370 2430 331 (Outside UK). Lines are open Monday to Friday 08:30 to 17:30 BST.

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    iBusiness Banking Bank Holiday Message

    Monday 1st May 2017  is a Bank Holiday in the UK.

    Please allow additional time for your payment to reach the beneficiary and ensure that your payments are submitted early to avoid any potential delays.


    Payment Type

    Important Information


    Domestic Payments


    Domestic Payments to other financial institutions submitted on Friday 28th April 2017 after 6pm will not be executed until Tuesday 2nd May



    International Payments


    Cannot be processed on  Monday 1st May 2017


    The execution timeframes for International Payments submitted on  Friday 28th April may be extended by one additional business day.



    Payment Files- iBP


    Payment files submitted for execution after the cut off time or requesting execution on Monday 1st May will not be executed until Tuesday 2nd May with the standard execution timeframes.




            -  Some banks may apply funds to the beneficiary account prior to the stated date above.

            -  For iBP users please refer to the ‘message’ section within your iBB profile for more specific information. 

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    Bulk Payments – Direct Debit Collection References

    When submitting a bulk payment file to collect Direct Debits, please ensure that the collection references used for each transaction within the file are a minimum of six upper case alpha-numeric characters to ensure the file is not rejected by Bacs.


    In addition, the reference used must be the same as that used on the original Direct Debit Instruction to avoid the collection instruction being refused by the account holding Bank.

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    iBB Payments Credit Card

    We wish to remind you that your Business Credit Card is view only on iBB.


    Payments cannot be processed to your Credit Card through iBB.


    You can still see any balances and transactions of your credit card through the Account Information option.


    Please refer to the ‘Messages’ section within your iBB profile for more specific information.

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    Email Fraud Alert

    NEW Fraudulent Screens on iBB


    We are aware of new fraudulent messages that are being used in an attempt to trick customers into making fraudulent payments on iBB. You may be asked to key codes provided by iBB into your Digipass.


    iBB will never ask you to do this.


    Examples of some of the fraudulent messages are:


    The computer you are trying to log onto has not been recognized. Changes in AIB Cookies Policy require you to confirm your identity. You can do this by using your iBusiness Banking (iBB) Digipass, or visit your local branch for assistance. Please accept our apology for any inconvenience it may cause.


    For more information, go to our Common Frauds and Threats page.

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iBB Forms 

For all iBB related forms, please visit the Online Forms section of our Help Centre.

Help Centre

For detailed information on iBB and to find all iBB related forms, visit our Help Centre where you will also find a range of demo videos on iBB.



Security or Fraud

Please note that First Trust Bank NEVER request any log in or personal details via email. If you have received an email asking for your Online Banking / iBusiness Banking details please forward the email you received to alert@aib.ie and then immediately delete the email. DO NOT click on any links in the email.


This email address (alert@aib.ie) is a collection point for notifications of potential ONLINE FRAUD (for example if you receive an email that appears to be from First Trust Bank or AIB, which you believe to be bogus).

For further information regarding security and Online Banking please visit our Security Centre.