iBusiness Banking (iBB)

iBB News Centre

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    Essential Maintenance 1st & 2nd October 2016

    Essential Maintenance will be carried out on the iBusiness Banking (iBB) system on the following days:

    • Saturday 1st October
    • Sunday 2nd October

     

    As a result, iBB will be unavailable to all users from:

     

    • 04:00-12:00pm on Saturday 1st October,
    • 01:00-04:00 on Sunday 2nd October

    We apologise for any inconvenience caused.


    Should you require further information, please contact the iBB Operations Team.


    Email: ibbuk.customer.support@aib.ie
    Telephone: 0370 2430 331 or +44 370 2430 331 (Outside UK). Lines are open Monday to Friday 08.30 to 17.30 BST.

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    Notification of changes to Terms and Conditions governing iBusiness Banking (iBB)

    From 18th November 2016 some amendments to the Terms and Conditions governing iBusiness Banking (the Conditions) will take effect. These changes deal with the introduction of a new feature for iBusiness Banking, and enhancements Services.

     

    To view these terms and condition changes, please click here.

     

    If you continue to use iBusiness Banking after these amendments take effect from 18th November 2016, you will be deemed to have accepted these changes and no further action is required by you. These changes do not in any way affect your entitlement to cease using iBusiness Banking.

     

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    Extension to Single Faster Payment cut off times

    With effect from 27 October 2016, the payment processing times for single Faster Payments made through iBB will be extended. From this date, Faster Payments processing will be available from 7am to midnight, 365 days a year.

     

    Please click  ‘Important changes to our terms and conditions’ for further information. 

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    How do I make a Shortcut to iBB using my iPad?

    To make a shortcut for iBB on your iPad, go to our website www.firsttrustbank.co.uk/ibusinessbanking


    Select the box with the ‘up’ arrow in (this can be found at the top right hand corner of your iPad). You will then be presented with a number of options. Select the ‘+’ button titled Add to Home Screen.


    You will then be presented with a shortcut to iBB, select ‘Add’ at the top right hand corner and your shortcut to iBB will be on your desktop for you to log in to iBB.

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    Email Fraud Alert

    NEW Fraudulent Screens on iBB

     

    We are aware of new fraudulent messages that are being used in an attempt to trick customers into making fraudulent payments on iBB. You may be asked to key codes provided by iBB into your Digipass.

     

    iBB will never ask you to do this.

     

    Examples of some of the fraudulent messages are:

     

    The computer you are trying to log onto has not been recognized. Changes in AIB Cookies Policy require you to confirm your identity. You can do this by using your iBusiness Banking (iBB) Digipass, or visit your local branch for assistance. Please accept our apology for any inconvenience it may cause.

     

    For more information, go to our Common Frauds and Threats page.

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iBB Forms 

For all iBB related forms, please visit the Online Forms section of our Help Centre.

Help Centre

For detailed information on iBB and to find all iBB related forms, visit our Help Centre where you will also find a range of demo videos on iBB.

 

 

Security or Fraud

Please note that First Trust Bank NEVER request any log in or personal details via email. If you have received an email asking for your Online Banking / iBusiness Banking details please forward the email you received to alert@aib.ie and then immediately delete the email. DO NOT click on any links in the email.

 

This email address (alert@aib.ie) is a collection point for notifications of potential ONLINE FRAUD (for example if you receive an email that appears to be from First Trust Bank or AIB, which you believe to be bogus).


For further information regarding security and Online Banking please visit our Security Centre.