iBusiness Banking (iBB)

iBB News Centre

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    Christmas and Year End Payment Information

     

    Monday 25th December, Tuesday 26th December, Wednesday 27th December 2017 & Monday 1st January 2018 are Bank Holidays in Northern Ireland.

     

    Please allow additional time for your payments to reach the beneficiary and ensure that your payments are submitted early to avoid any potential delays.

     

    Payment Type Important Information
    Domestic Payments

    Domestic Payments to other financial institutions will continue to be submitted daily in hourly files from 7am-12pm throughout the Christmas Holidays

     

    International Payments 

    Cannot be processed on  Monday 25th, Tuesday 26th, Wednesday 27th December 2017 & Monday 1st January 2018

    The execution timeframes for International Payments submitted on Friday 22nd December 2017 & Friday 29th December may be extended by one additional business day. 

     


    Payment Files- iBP

    Payment files submitted for execution after the cut off time or requesting execution on Monday 25th, Tuesday 26th or Wednesday 27th December will not be executed until Thursday 28th December 2017 with the standard execution timeframes applying.

    Payment files submitted for execution after the cut-off time on Friday 29th December or requesting execution on Monday 1st January will not be executed until Tuesday 2nd  January 2018 with the standard execution timeframes applying.

     

     

     

    Note:

    -          Some banks may apply funds to the beneficiary account prior to the stated date above.

    -          For iBP users please refer to the ‘message’ section within your iBB profile for more specific information.

     

    Customer support will NOT be available on the following Non-Business Days

    25th December 2017

    26th December 2017

    27th December 2017 and

    1st January 2018

     

    Talk to us

    For more information, contact the iBusiness Banking Operations from Monday to Friday from 08.30 – 17.30 on 0370 243 0331 or +44 370 243 0331+ (Outside UK)

     

    + Call charges may vary – please refer to your service provider

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    International Payment Currency Cut-off Times

    From 13th November 2017, we are changing our Currency Cut-off times due to changes in Banking regulations.

     

    Some of the currencies soonest value is changing from SPOT to NDV, for example the soonest value for Australian dollar would be ‘NDV’. We are also extending cut off times for most of the currencies, for example Danish Korner cut-off time will change from 1:30pm to 2:30pm. Please click here for more information 

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    Email Scam Warning

    The Bank has been made aware of new types of email fraud attempts. Criminals are sending emails:

     

    • Purporting to be from a Supplier to their Customers. The email advises that the Supplier has changed their bank account number and that all future payments should be made to the new account, which belongs to the criminal, and
    • Which spoof the From: field, so the email appears to be from a Manager/Director/Senior Staff Member within the company. The email is requesting the receiver to ‘complete a bank transfer to an overseas account’ and appears to be sent from the email Manager's account. 
      • A subsequent mail is then sent from the ‘Manager’ with the receiving account details, which belong to the criminal.

     

    If you receive such an email, we would recommend that you take the following steps:

     

    • Contact the Supplier / Manager/ Director etc using the existing agreed number to verify the request
    • Check the email address – it may be different to the genuine one
    • Do Not use the email ‘reply’ function, from within the received email
    • Never open attachments to an email unless you are satisfied the emails are genuine
    • Please look for any wording/grammar/tone that would be unusual for your company; e.g. request to complete/sort a “financial obligation” or a “wire transfer”.
    • Check the time stamp on any emails, as this can sometimes indicate an email coming from somewhere it shouldn’t.
    • Ensure that all your iBB Users are aware of this threat and that they should report any suspicious activity immediately.

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    Malware (Trojans and Viruses)

    There has been a marked increase in new email scams circulating which contain Trojan Viruses.  These can impact any business or indeed individual, however professional firms such as Solicitors have been the subject of recent activity. For more information please visit our security centre.

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    Phone Scam Warning

    First Trust Bank has been notified of a Phone Scam currently targeting our customers. Reports received to the Bank indicate that:

     

    • Fraudsters purporting to be from First Trust Bank have been targeting customers asking them to make test payments from their account.   
    • Callers claim that they are calling on behalf of First Trust Bank.
    • Callers claim that they are calling on behalf of First Trust Bank and can fake the caller identification to make it look as if the call is from a legitimate source. 

     

    First Trust Bank reminds customers to be vigilant and aware of such calls - they are not genuine.

     

    • First Trust Bank never requests you to make payments from your account to any account.
    • First Trust Bank never requests you to provide your security details. 
    • If you suspect that a call may be fraudulent, or are unsure about the source of a call please hang up and call First Trust Bank.

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iBB Forms 

For all iBB related forms, please visit the Online Forms section of our Help Centre.

Help Centre and Online Forms

For detailed information on iBB and to find all iBB related forms, visit our Help Centre where you will also find a range of demo videos on iBB.

 

 

Security or Fraud

Please note that First Trust Bank NEVER request any log in or personal details via email. If you have received an email asking for your Online Banking / iBusiness Banking details please forward the email you received to alert@aib.ie and then immediately delete the email. DO NOT click on any links in the email.

 

This email address (alert@aib.ie) is a collection point for notifications of potential ONLINE FRAUD (for example if you receive an email that appears to be from First Trust Bank or AIB, which you believe to be bogus).


For further information regarding security and Online Banking please visit our Security Centre.