Need to discuss any of your account information or carry out any instructions?
We are unable to answer these queries by email. Please call us instead on 0345 6005 925† and we will be able to help you.
† Lines open: 9am to 5pm Monday - Friday (except on bank holidays). Calls may be recorded.
What to do if you have a complaint
When you tell us that you are not happy with us, we will welcome your comments and complaints. That’s because whatever you tell us gives us an opportunity to make a difference.
If you have a complaint, please complete our complaints form providing us with as much information as possible about your issue.
At First Trust Bank we take security seriously. We aim to protect you against the threats associated with internet fraud.
Remember we will never ask customers to enter their iBB details by email or by a link in an email. If you have received an email that appears to be from us, but you believe it to be fraudulent, please forward the email to email@example.com
For more information on protecting yourself from frauds or scame, please visit our Security Centre.