Why switch your Personal Current Account to First Trust Bank?

We believe our customers are at the heart of our business. Every day our friendly, experienced staff build on their wealth of local knowledge by listening to your financial requirements.

 

When it comes to our customers we know 'one size never fits all' - we take a flexible approach knowing that your personal financial needs can and will change over time.

 

As a customer:

 

  • you will have access to staff with a wealth of local knowledge at any of our branches
  • you have access to specialist staff to help you achieve your financial goals - whatever they may be
  • you can manage your money on the move with our Mobile Banking app

Thinking of Switching?

 

Our staff will help you through the switching process. They will give you your new current account details and any information you need about us.

 

Switching to First Trust Bank is free, there are no charges for setting up direct debits, standing orders and bill payments.

 

All you have to do is follow these 3 easy steps to move to your new First Trust Bank current account.

 

  1. Get in touch - Call into a branch, phone us on 0345 6005 925† (lines are open between 9am and 5pm Monday to Friday). You have a number of switching options. 
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    Option A - Current Account Switch Service

    Switch your personal current account to us and close your current account with your old bank. The switch from your old account to your new current account will be completed in seven working days of your preferred switch date. The Current Account Switch Guarantee provides peace of mind for anyone switching their current account.

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    Option B - First Trust Bank Partial Switch

    Move all or some direct debits, standing orders and bill payments to us but keep your current account open at your old bank.

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2.

We need to see proof of your identity and address. Usually, we need your passport or driving licence and a gas, electricity or water bill. If you are not sure what proof we accept phone us on 0345 6005 925.  

3.

Sign the relevant application forms and we will do the rest.

Our commitment to you

We'll open your new current account, set you up on Online and Phoneline Banking and send you details of your current account. Next, we'll contact your old bank to move your standing orders, direct debits and bill payments to your new account by the agreed switch date. Finally, once your switch is complete, we'll confirm this with you.

What does the Current Account Switch Guarantee mean?

 

We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.

 

  • The service is free to use and you can choose and agree your switch date with us.
  • We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).
  • If you have money in your old account, we will transfer it to your new account on your switch date.
  • We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
  • If there are any issues in making the switch, we will contact you before your switch date.
  • If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.
 
 
Full details of the Current Account Switch Guarantee are available in the Switch to First Trust Bank brochure

Manual Switch

If your existing bank* is not a participant of the Current Account Switch Service (CASS), then you have the option to Switch Manually with no cost by giving us your Old / New Account details so we can contact your existing bank*


(Note - The Current Account Switch Service Guarantee does not apply to the manual process. If you’re not sure whether your current bank or building society is part of CASS, ask us when you start your switch)

 

Switching In

If you are switching your current account into First Trust Bank, simply call into any of our branches to initiate the request. We will request you to confirm that your direct debit and standing order details are correct, once these are provided by you or your Old Bank*.


If any direct debits and standing orders originate from a third party (e.g. your employer), then you will need to complete an authority form which we will then use to contact the credit/debit originator on your behalf. We will request your Old Bank* to transfer any credit balance to your new current account with First Trust Bank, and on your request ask them to close your old account. The process will take approximately 12 working days.


(Note – this timeframe excludes any time taken for a response from your Old Bank* or you).


Switching Out

If you are switching out of First Trust Bank into another UK based financial institution, we will send them a list of your Direct Debits, Direct Credits, Standing Orders and Bill payments within 5 working days. We will transfer any credit balance and close the account on the switch date as requested from your New Bank*.

 

 

How to make a complaint


If you are unhappy with any aspect of this service, please visit www.firsttrustbank.co.uk/help-and-guidance/customer-complaints-homepage

 

* includes building societies or any payment service provider

Talk to us today

Simply call 0345 6005 925or drop in to any First Trust Bank branch. We’ll be happy to answer any questions you may have.

 

  †  Lines open: 9am to 5pm Monday - Friday (except on bank holidays). Calls may be recorded. Call charges may vary - refer to your service provider. 

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