An Alert is a text message notification we’ll send you to help you manage your Current Account. To receive Alerts we will use the mobile telephone number held on file for you.  You can view and update your mobile telephone number through Online Banking.

 

This service is available to personal customers who hold a Current Account.  For more information on our Current Account products see the Current Account product overview page.  

 

Account Alerts

All customers with a personal Current Account will automatically receive an Account Alert providing we have your up-to-date mobile telephone number.  You can manage your Account Alerts through Online Banking.  We’ll normally send Account Alerts between 8am and 10am Monday to Friday (excluding Bank Holidays).  



Balance Alerts

A Balance Alert is a text message notification we’ll send you when your account has dropped below an amount that you set. You can log into Online Banking to set your Balance Alert. We’ll normally send Balance Alerts between 8am and 10am Monday to Saturday (excluding Bank Holidays).  

 

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How it works?

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    When will I receive an Account Alert Text message?

    You will receive an Account Alert text message if:

    • your account goes into an unarranged  overdraft
    • item(s) were posted to your account last night and you have incurred charges
    • you have incurred charges but your account is now back in order
    • your account has been overdrawn for a number of days
    • you do not have enough money to cover item(s) presented on your account
    • your account is overdrawn and further item(s) have been presented

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    What will an Account Alert text message say?

    Here is sample of the text we may send you.  It will detail the last 3 digits of your personal Current Account the message relates to, together with the time and date the message was generated.

     

    FTB: Account Alert: As at 06:19am on 4 May 2017, you didn’t have enough money in your First Trust Bank account ending 093 to cover outgoing payments. Please lodge cleared funds into this account before 2pm today to avoid charges. You can log into Online Banking or the Mobile App to view your account.

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    What will my Balance Alert say?

    Here is a sample of the text we may send you if you have set a Balance Alert limit.  It will detail the last 3 digits of your personal Current Account the message relates to, together with the time and date the message was generated.

     

    FTB:  Balance Alert:  You have dropped below your Balance Alert limit on your First Trust Bank account ending 093 (as at 6:17am on 4 May 2017).  You can log into Online Banking or the Mobile App to view your account. 

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    What should I do when I receive an Account Alert?

    • Check your account through Online Banking or the Mobile App.
    • If required, lodge cleared funds before 2pm to your account to cover any item(s) which have been presented.

     

    Please note:  Alerts are automated text message notifications, which you cannot reply to.

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    How do I update my mobile telephone number?

    If you are registered for Online, Mobile and Phoneline Banking, you can simply log in to Online Banking to update your number. Select ‘My Details’ from the ‘Services & Settings’ drop down menu and follow the onscreen instructions (you will need your code card or card reader to complete this process).

     

    Or, speak to a Customer Service Adviser

    If you are registered for Online, Mobile and Phoneline Banking, call Phoneline Banking on 0345 793 0000, log in and choose option zero (0) to speak to a Customer Service Adviser.  Our advisers are available between 8am and 12am (Midnight), 7 days a week.

     

    If you are not registered for Online, Mobile and Phoneline Banking call 0345 6005 925 to speak to a Customer Service Adviser (9am to 5pm, Monday to Friday, excluding Bank Holidays).  Once they have completed some standard security questions with you an adviser will be happy to help you.

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How to register for Online, Mobile and Phoneline Banking

You can register now and start to use the service within a few minutes.

 

Simply call Phoneline Banking on 0345 793 0000, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week and will register you and activate the service for you while you are on the phone.

 

They will also talk you through how to use the service and order you a card reader or code card if you plan to complete transactions or services that require these.

 

Alternatively, you can download and complete the paper application and post this to your local branch.  Once your form has been received and validated, your registration details will be sent to you.

 

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Important information

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    Transaction limits and payment cut-off times

    First Trust Bank Online Banking is available from 7am until 3am 365 days a year for you to manage your finances.

     

    There are however cut off times and transaction limits that apply to any value transactions that you are sending, setting up or cancelling.

     

    Payments made after the daily cut-off time may take an additional banking day to be received by the recipient.  This information will be displayed at the bottom of each payment screen.  See the below links for more information:

     

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Talk to us

Simply call Phoneline Banking on 0345 793 0000 log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week.

 

 Call charges may vary – refer to your service provider

Help and guidance

 

Frequently asked questions

View our list of Account Alert FAQs.

 

Help Centre

For service related queries, please visit our Help Centre.

Related Products/Services

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