Manage your money on the move.

It’s easy to be in control of your money with First Trust Bank Mobile Banking App. You can securely check your balance, pay your bills and transfer funds whenever you need to, from wherever you are.

 

To use the Mobile Banking App you'll need to be registered for Online and Phoneline Banking.

 

You can download the First Trust Bank Mobile Banking App from the Apple App Store or Google Play™ by clicking on the relevant image below. The service is free to download and use, although data charges may apply.

 

 

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc.

 

Alternatively for other smartphone users our Online Banking is responsive and resizes to suit each device.

 

Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.

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Features and benefits

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    Easy to use service that is safe, secure and convenient

    Mobile Banking is an easy, simple and convenient way to manage your finances. 

     

    The service provides the same high level of security as you enjoy Online Banking. 

     

    Secure

    Login

     

    To access the First Trust Bank Mobile Banking App you will be asked to enter your existing eight digit registration number and three random digits of your five digit Personal Access Code (PAC) during initial set up of the App. For every subsequent log in on that device you will only need to enter three random digits of your PAC.

     

    Encrypted

    Website

     

    To ensure you can access your accounts over the Internet with the utmost confidence, we use the highest levels of industry standard security. As part of this security we use 128-bit Secure Socket Layer (SSL) encryption to protect your information.

     


    Auto

    Time-Out

    The Mobile Banking App will automatically log you out after four minutes of inactivity. You must be actively browsing to stay connected (i.e. switching between accounts).

     

     

     

    We understand how important the security and confidentiality of your information is to you.  Your security is our highest priority. For added piece of mind visit our Security Centre on www.firsttrustbank.co.uk/securitycentre which provides tips on how to stay safe online.

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    A simple log in process

    When you first log in to our Mobile Banking App your registration number will be linked (or tethered) to your device.  This means each subsequent time you log in to the App on that device you will only be asked for three random digits from your PAC (Personal Access Code). 

     

    This makes the log in process simpler than but still as secure as it has always been.  You can link/tether your registration to a number of devices – for example if you use a mobile phone and a tablet to access your Mobile Banking.

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    One time log in

    The new ‘One time log in’ feature provides you with the flexibility to log in to the App on a device without registering your details to that device. 

     

    You’ll be asked for your registration number and three random digits from your PAC each time you log in as your registration number will not be stored on the device.

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    Quick Balance

    This exciting new feature allows you to view up to two account balances, by holding down the ‘Quick Balance’ button on the log in page, without the need to log in to the App.

     

    When logging in to the App for the first time you will be given the option to set up Quick Balance and to choose the accounts you wish to register. This can be amended or switched off at any time within the App.

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    View your account balances and transactions

    With our service you can keep on top of your finances by:

     

    • Viewing your account balance and seeing what is available for you to withdraw or transfer.  This will include your overdraft (if you have arranged one)
    • Viewing your recent transactions and searching by account or name on:
      • Up to 100 transactions on Current accounts
      • Up to 50 transactions on Deposit accounts
      • Up to 22 transactions on Credit Card accounts  
    • Viewing any pending Visa debit card transactions (those which you have made but have not yet been taken from your account).

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    Transfer money or pay bills within the UK

    Make payments and move money at a time and place that suits you. You can:
     
    • Transfer money between your own accounts or any existing nominated accounts.
    • Pay bills to any existing companies which you have already set up as a Bill payment.
    • Payment log allows you to view outgoing payments you have made. You can view up to 100 payments.

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    Manage your Standing Orders

    You will be able to view, amend (the amount, account name, sender or receiver messages) and cancel your Standing orders via the Mobile Banking App.

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    View your statements

    You will be able to view your statements for up to seven years.

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How to register

To get started has never been easier. You can register now and start to use the service within a few minutes.

 

 

Simply call Phoneline Banking on 0345 793 0000, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week and will register you and activate the service for you while you are on the phone.

 

They will also talk you through how to use the service.

 

Alternatively, you can download and complete the paper application and post this to your local branch.  Once your form has been received and validated, your registration details will be sent to you.

 

Call charges may vary - refer to your service provider

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Summary box

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    Key services available through the Mobile Banking App

    The below table compares the services available on our Mobile Banking App against our other Online Services and Ways to Bank.

      Mobile Banking Online Banking Phoneline Banking
    Check your account balance
    yes
    yes
    yes
    Check and search your recent transactions 
    yes
    yes
    yes
    Check your pending transactions
    yes
    yes
    yes
    Transfer money between your own accounts and any UK clearing bank

    yes

    if already set up

    yes

    yes

    if already set up

    Pay your bills and Credit Cards

    yes

    if already set up

    yes

    yes

    if already set up

    Apply for a Fixed Rate Personal Loan  
    yes

     

    Apply for a personal Overdraft   
    yes
     
    Set up standing orders  
    yes
     
    View, amend or cancel your standing orders
    yes
    yes
     
    View or cancel direct debits  
    yes
     
    Cheque search  
    yes
    yes
    Stop paper statements  
    yes
     
    View or print eStatements
    yes
    yes
     
    Order a statement  
    yes
    yes
    Manage your Credit Card  
    yes
     
    Manage your Visa debit card  
    yes
     
    Manage your Fixed Rate Saver account   
    yes
     
    Hear the PIN for your personal Visa debit card    
    yes
    Send a Secure Message  
    yes
     
    List of useful contacts 
    yes
    yes
     
    Access to banking services 365 days a year, day & night
    yes
    yes
    yes

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Important information

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    Transaction limits and payment cut-off times

    First Trust Bank Mobile Banking is available from 7am until 3am 365 days a year for you to manage your finances.

     

    There are however cut off times and transaction limits that apply to any value transactions that you are sending, setting up or cancelling.

     

    Payments made after the daily cut-off time may take an additional banking day to be received by the recipient.  This information will be displayed at the bottom of each payment screen.  See the below links for more information:

     

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    Important information for joint account holders, personal business partnerships and Cash ISA account holders

    Joint account holders and personal business partnerships

    Customers who hold joint accounts should be aware that all account holders are jointly and severally liable for all transactions carried out on their accounts through Online Services.  

     

    If your joint account was set up that any one of you can sign solely to complete transactions, then full access will be granted and you will be able to complete value transactions on this account through Online Services.

     

    If your joint account was set up that all or more than one of you must sign or give authority to complete transactions, you will only be allowed to use Online Services for transactions which do not involve any value, for example checking your balance. You will not be able to carry out transactions such as transferring money or paying bills.

     

    Cash ISA account holders

    Customers who hold a Cash ISA account will not be able to transfer funds into this account online.  Lodgements can only be made at a First Trust Bank branch.

     

    If you need to withdraw money from your Cash ISA account online, you can do so provided you have made a lodgement to the account in the previous or current tax year.  If this is not the case you will need to visit a First Trust Bank branch to make this withdrawal.

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Talk to us

Simply call Phoneline Banking on 0345 793 0000 log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week.

 

Call charges may vary – refer to your service provider

Help and guidance

 

Security Centre

Find details of specific current security threats to our Online and Mobile Banking customers and alerts that you should be aware of.

 

Help Centre

For service related queries, please visit our Help Centre.

 

Frequently asked questions

View our list of Mobile Banking FAQs.

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