eStatement guide

eStatements are a free, convenient and secure method of receiving your personal account and credit card statements. They are available through Online Banking and our Mobile Banking App.


You have the option through the Online Banking service to stop receiving your statements in paper format.

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Features and benefits

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    Available on eligible accounts without the need to register

    You can now see eStatements online on your eligible accounts without the need to register for the service.

     

    You will continue to receive your paper statements as well unless you choose to stop these.

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    Accessible for up to seven years

    eStatements will be available online for up to seven years for bank accounts. You will be able to view your Credit Card eStatements issued on or after 6 November 2014 for up to seven years.

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    Available in PDF format so it can be easily viewed, saved or printed

    eStatements are in PDF format so you can view and print these easily.

     

    You also have the option of saving them locally on your PC or mobile device if you would like to maintain a file of your banking records at home.

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Want to stop your paper statements?

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    Choose to register to stop paper statements on your eligible accounts

    By choosing to stop paper, you will no longer receive statements in the post. This means you will not have to worry about storing and safely disposing of your bank and credit card statements.

     

    You must hold a UK mobile number to register to stop your paper statements.

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    Receive notification by text message that your statement is available to view

    We will send you a text message each time your statement is available to view.

     

    It is important that you let us know if your mobile number changes.

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Demo video

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Other information

Terms and conditions apply.

 

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